Codepathics Digital
Last Updated: October 25, 2026
This Refund & Cancellation Policy explains how payments, cancellations, refunds, and billing disputes work for projects with Codepathics Digital, a sole proprietorship operating in Sabah, Malaysia. It forms part of our Terms of Use. If your service agreement sets out different terms, your service agreement applies.
1. How Payment Works
- Every project is quoted individually. Quotes are issued in Malaysian Ringgit (MYR) or US Dollars (USD), and you are charged in the currency shown on your quote.
- A deposit is due before work begins. The deposit amount is stated on your quote or service agreement.
- The remaining balance is due before final handover of the completed work.
- Card payments are processed securely by Stripe. We may also accept PayPal or other methods agreed with you. We do not store your card details.
2. Cancellation Before Work Starts
If you cancel after paying but before any work on your project has started, we will refund everything you have paid in full.
3. Cancellation After Work Has Started
Once work has started, payments already made are not refundable, as they cover time and work already committed to your project. If you cancel at this stage, you will be billed for:
- All work completed up to the cancellation date
- Any third-party costs incurred on your behalf (hosting, licences, etc.)
- Any outstanding balances per your payment schedule
4. If We End a Project
We may end a project and refund any unused portion of your payments if continuing would require us to break the law, if you breach our Terms of Use or behave abusively toward our team, if you provide false or misleading information, or if the project becomes technically infeasible for reasons beyond our control.
5. Problems With Delivered Work
If something in the work we delivered does not work as agreed, please tell us. Bug fixes for issues reported within 30 days of final delivery may be provided at no charge, at our discretion, as described in our Terms of Use.
6. How to Request a Cancellation or Refund
Email us at [email protected] or message us on WhatsApp (+60 14-702 0490) with your name, the project name, and the reason for your request. We will reply within 5 business days.
Approved refunds are returned to your original payment method within 14 days of approval. Your bank or card issuer may take a few extra days to show the refund on your statement.
7. Billing Questions and Disputes
If you think you have been charged incorrectly, please contact us first so we can look into it. Most billing issues can be sorted out quickly by email. We will review your concern and respond within 5 business days. If we cannot resolve it together, the Dispute Resolution section of our Terms of Use applies. This does not affect your right to raise a dispute with your card issuer.
8. Contact Us
Codepathics Digital
Email: [email protected]
WhatsApp: +60 14-702 0490
Website: codepathics.com